Billing & refunds

5.1. Plans and Pricing. Scriptory has a free tier and paid tiers (Pro and Studio), billed monthly or yearly in Indian rupees through Dodo Payments, our merchant of record. Current prices are on the pricing page.

5.2. Automatic Renewal. Subscriptions renew automatically at the then-current price for your plan until you cancel. Cancel any time from settings; cancellation takes effect at the end of the period you have paid for, and you keep access until then. We email before an annual renewal so you have notice and time to cancel.

5.3. All Sales Are Final. Everything we sell is digital and available the moment you pay. Once a subscription is active it has been delivered and cannot be returned. YOU ACKNOWLEDGE AND AGREE THAT APPLICABLE FEES AND OTHER CHARGES ARE NON-REFUNDABLE IN WHOLE OR IN PART.

Rather than a refund window, we let you evaluate the real product for free, indefinitely. The free plan is a complete screenwriting tool — a full script, every screenplay element, real page counts, live co-writing, and export to Word, Fountain, plain text and PDF — with no card and no time limit. The pricing page lists exactly what each paid tier adds, before you buy. Please use the free plan first. If anything is unclear, ask us — we would much rather answer a question than take money for the wrong thing.

5.4. When We Do Return Money. The following are not refunds of a delivered service — they are cases where you did not receive what you paid for:

• Duplicate or erroneous charges — returned in full.
• Unauthorised use of your payment method — tell us and we will investigate and return the charge where confirmed.
• We materially withdraw a paid feature you were using, or change these Terms to your disadvantage — you may cancel and we will return the unused portion of your current period.

Where money is returned it goes back to your original payment method through Dodo Payments in Indian rupees. Your bank sets any conversion rate; funds typically appear within 5 to 10 business days.

5.5. Chargebacks. Please contact us before raising a chargeback. Most disputes are a misunderstanding about a renewal date and are quicker to settle by email. Accounts with an unresolved chargeback may be suspended until it is settled. Raising one on a delivered digital service, rather than contacting us, may result in the account being closed.

5.6. If You Stop Paying. Nothing is deleted. Your account returns to the free tier's limits for creating and exporting; existing scripts remain and remain exportable.

5.7. Price Changes. We may change prices. An increase never affects a period you have already paid for, and we will give at least 30 days' notice by email before it applies to a renewal.

5.8. Discounted Pricing. Student pricing requires verification and may be withdrawn if that verification proves inaccurate. Founding-member pricing applies to the first year only, then renews at the standard rate. Both carry Pro's full feature set.

5.9. Statutory Rights. Nothing in this section removes a right your own country's law gives you, and where such a right applies it overrides this section. EU and UK consumers normally have 14 days to withdraw from a distance purchase. For digital content supplied immediately, that right ends once supply begins with your express consent and your acknowledgement that you lose it — which you give at checkout. If you believe a statutory right applies, write and say so.

5.10. Third-Party Charges. If you supply your own AI provider key, that provider bills you directly under your own agreement with them. We never see, hold or refund those charges — raise them with that provider.